Privacy Policy

At The Smithers Group and all affiliate companies we are committed to protecting your privacy. You can travel through most of our site without giving us any information about yourself. But sometimes we do need information to provide services that you request, and this statement of privacy explains data collection and use in those situations. 

Collecting your Personal Information

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you are registering to attend, exhibit at, sponsor or advertise at a convention or event, when registering for information, subscribing to e-mail newsletters, or when purchasing our products. Personal information collected by The Smithers Group and all affiliate companies is often limited to e-mail address, language, country or location, but may include other information when needed to provide a service you requested.

For example: If you choose a service or transaction that requires payment, such as purchasing a Smithers information report, we will request personal information necessary for billing and/or shipping, such as: name, address, telephone number, and credit card number.

If you ever want to review or update the information we have stored for you, simply send an email to privacy@smithers.com and we will send you your profile to allow you to edit your personal information. We will ask for sufficient identification to assure that only you can access your profile.

For example: If you choose a service or transaction that requires payment, such as purchasing a Smithers information report, we will request personal information necessary for billing and/or shipping, such as: name, address, telephone number, and credit card number.

Use of your Personal Information

We use your personal information for the following purposes:

  • To help you quickly find products, services or information on smithers.com.
  • To help us create and publish content most relevant to you.
  • To alert you to new events, special offers, updated information and other new services from The Smithers Group and all affiliate companies via newsletters.
  • To help you sign up for The Smithers Group and all affiliate companies newsletters.
  • To enable you to register for The Smithers Group and all affiliate companies conventions and events.
  • To allow you to participate in contests or promotions.
  • To let you give us your opinion through online surveys.

We may hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.

Smithers may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Smithers or the site; (b) protect and defend the rights or property of The Smithers Group and all affiliate companies and its web sites, or (c) act in urgent circumstances to protect the personal safety of users of The Smithers Group and all affiliate companies, its web sites, or the public.

Your information may be stored and processed in the United States or any other country in which The Smithers Group or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country.  The Smithers Group and all affiliate companies abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

Control of your Personal Information

When you register, or otherwise give us personal information, The Smithers Group and all affiliate companies will not share that information with third parties without your permission, other than for the limited exceptions already listed. It will only be used for the purposes stated above.

Access to your Personal Information

We will provide you with the means to ensure that your personal information is correct and current.You may review and update this information at any time by sending a request. You may review and update this information at any time by sending a request to privacy@smithers.com. You can:

  • View and edit personal information you have already given us.
  • Tell us whether you want us to send you marketing information.
  • Choose whether you want third parties to send you their offers by postal mail.
  • Subscribe, or cancel subscriptions, to newsletters about our services and products.

Security of your Personal Information

Smithers and all affliate companies strictly protects the security of your personal information and honors your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

Your personal information is never shared outside the company without your permission, except under conditions explained above. Inside the company, data is stored in password-controlled servers with limited access.

Use of Cookies

To ensure we are publishing content customers need and want, The Smithers Group and all affiliate companies collects site-visitation statistics using cookies. We only use this information in aggregated form and only use site-visitation statistics for improving our site.

When someone visits the site, a cookie is placed on the customer’s machine (if the customer accepts cookies) or is read if the customer has visited the site previously.

For further information on how we collect cookies, please visit our Cookie Policy.

Third Party Links

The Smithers Group and all affiliate companies may provide links from our web site to third party web sites. The Smithers Group and all affiliate companies will notify users when they are leaving   The Smithers Group and affiliate companies site and we encourage our users to read third party sites' privacy policies before submitting personal information.

Changes to this Statement

The Smithers Group and all affiliate companies will occasionally update this privacy statement. When we do, we will also revise the "last updated" date at the top of the privacy statement. For material changes to this Statement, The Smithers Group and all affiliate companies will notify you by placing prominent notice on the web site.

Contact Information

The Smithers Group and all affiliate companies welcomes your comments regarding this Statement of Privacy, please contact us by email privacy@smithers.com, or postal mail.

Smithers Privacy Department
Smithers
121 S. Main Street Suite #300
Akron, Ohio 44308