Effective November 1, 2026, Smithers is transitioning to a new accounting system, Sage Intacct. As part of this change, the process for submitting invoices is updating. This page summarizes what you need to know and do.
[Image of Invoice]
What's Changing
- Invoice submission address: Beginning November 1, 2026, all invoices — regardless of invoice date — should be sent to our accounts payable team at [email protected]
- Invoice inquiries: Questions about past invoices or outstanding balances should also be directed to this same address.
What You Need to Do
- Update your internal records with the new submission address.
- Send all invoices dated before or after November 1, 2026, to the new address starting that date.
- Discontinue sending invoices or inquiries to any previous Smithers contact or address.
Using the correct address helps ensure your invoices are processed and paid promptly. Invoices sent elsewhere may experience delays.
Frequently Asked Questions
Where do I send invoices starting November 1?
All invoices should be sent to our accounts payable team at [insert new email address] rather than any previous contact or address.
What about invoices I've already submitted to the old address?
We recommend resending any outstanding invoices to the new address to avoid delays. If you're unsure of the status of a past invoice, contact accounts payable directly.
What happens if I accidentally send an invoice to the old address?
It may result in a delay to your payment. Please resend the invoice to the new email address, and update your records as soon as possible to prevent this going forward.
How do I know this request is legitimate?
If you have any concerns about the authenticity of this change, please call your trusted Smithers contact or Kara Seiler, North America Shared Support Services Manager directly — we're glad to confirm.
Who do I contact with questions?
Reach out to your trusted Smithers contact, Kara Seiler, or our accounts payable team directly.
Still Have Questions?
Contact your trusted Smithers representative or Kara Seiler, North America Shared Support Services Manager, [email protected] — we're happy to help.