Manager of Business Consultancy Services
United KingdomContact Suzanne
Management Systems aren't just about demonstrating quality and compliance; they can also help companies streamline and increase profits. Smithers expert Suzanne Johnston talks through these and some of the other benefits of implementing a management system.
Management systems are systematic frameworks for managing policies, processes and procedures, and cover many aspects of operations including financial success, quality, customer satisfaction, environmental performance, regulatory and legislative conformance and health and safety. A management system can help manage your business risk, promote customer and stakeholder confidence as well as improving your operations and performance.
Management systems decide on the way things get done, so you can fulfil the tasks needed to achieve your business objectives. Research by BSI found that 75% of businesses that adopt and certify to internationally recognized standards improved customer service, and 74% gained new customers and kept existing ones.
Instilling a culture of best practice in an organization can help to improve performance, manage risks and operate in a more sustainable and efficient way; and by certifying to an international standard you can demonstrate your credibility and ability to meet legal and contractual requirements.
In some industries, such as medical devices and automotive, certification is needed to be able to conduct business. An effective management system can help you enter new markets whilst ensuring that you comply with customers’ requirements as well as government regulations, standards and legislation.
Companies large or small, adopt management systems as it can support them get better at what they do. It demonstrates commitment to product and service quality as a clear focus is put on customer requirements and service, dealing with business risk and addressing regulatory obligations.
At its core a management system can unite diverse aspects of a business to a common purpose – delivering the best products and services to customers. The continuous improvement approach helps businesses correct and improve operations and processes through employee awareness and management commitment and leadership.
In a number of industry sectors, accreditation to a management system is a must and it can be requirement when bidding for tenders or client contracts. Management systems can help you can gain new business from customers that recognize the value of ISO accreditation.
Implementing a management system can have lots of benefits for your organisation, such as improving performance by producing consistent and predictable products and services that meet your customer needs. A uniform system of process control can help you identify improvements in your products and processes and those with your suppliers, customers and partners.
A reduction in expensive mistakes, cost of sales, cost of waste and environmental management can help increase profits. It can also help to identify more efficient internal processes and ways of working.
By demonstrating a commitment to quality, product safety, environmental management, and health and safety, you can enhance your company image.
However, it is important to remember that implementing a management system is not just about achieving certification. Certification is an important milestone, but the systems should be integrated into everyday business activities to drive forward company performance. It is this integration that will ensure you realise the true potential and benefits of your management system.
An effective management system includes rigorous processes that will support the continual improvement of the quality and economic value of your products and services, and being customer-centred means actively providing your customers with the best value possible.
Our management system support services provide improvements to your business and not just a set of procedures and processes that your employees find burdensome and hard to manage.
Everyone knows what they are expected to do as an effective management system facilitates a clear understanding between all parties, and by engaging top management in the approach it demonstrates the company’s commitment to quality, the environment, health and safety and their customers.
Find out more about the strategic consultancy services that Smithers offer.