Today, manufacturers and services providers are working diligently to improve, develop, and evolve their customers’ experience to differentiate themselves and stand out in their crowded industries. Quality is at the foundation of a great customer experience; therefore, a strong focus should be placed on the scrutiny, review, and auditing of the management systems developed or processes put in place to ensure the initial quality and effectiveness of a current offering, or new product or service before it’s launched.
Smithers provides guidance in these areas in the form of internal and supplier audits. These services can provide the answers to some important long-term questions like - What happens to these systems as time goes by? How do you stay proactive to position your company ahead of its competitors by making sure your quality doesn’t slip? How can we continue to improve?