Tailored Account Services Guide
Download Smithers Tailored Account Services Guide to discover how certification consolidation can maximize your organization's efficiency.
Smithers offers Tailored Account Services designed to meet the unique requirements of certified companies with multiple locations and/or standards. Organizations looking to streamline supplier management, bring consistency to their audit experience, create certification management efficiencies and identify potential cost savings trust Smithers for accurate, on-time and high-touch service.
Smithers’ Quality Assessments Client Portal is a fully interactive and secure web-based resource giving certified clients the ability to manage their audit scheduling, monitor audit results and gain valuable insights. Our audit certifications portal allows you to:
Foundationally, Smithers believes in fair, upfront and "no-surprises pricing." As a client of Smithers' Tailored Account Services, you can expect competitive audit and certification pricing that makes it easy to forecast, budget and plan. No surprises, hidden fees or automatic annual pricing escalators. Smithers can offer pricing model customization options that align with the level of service provided as well as your organizational requirements.
Smithers offers clients a level of technical expertise and performance excellence unmatched in the certification body marketplace.
Along with our Tailored Account Services, Smithers continues to maintain a premier technical performance level within the overall third-party assessment scheme as well as a low risk overall with industry stakeholders and accreditation bodies.
Why does this matter?As a certified organization, you never want your certification to be at risk because of your certification body's lack of performance.
Why does this matter?
Smithers believes Certification Bodies should be expected to involve themselves in the promotion of standards and this offers advantages to our clients through important and valuable technical insights.
Smithers believes in a Relationship Management model that ultimately drives toward a "relational"-value relationship with all our clients.
Smithers also believes there is a very basic foundation for offering third-party conformity assessments. Often, our competitors fail to satisfy this first level; meanwhile, we consistently strive to achieve the third level.
Smithers views client partnerships as a business relationship based on:
With a customer satisfaction score of 96% year over year and a Net Promoter Score that far exceeds industry average, Smithers continues to deliver on our founding promise of exceptional, high touch responsiveness and overall customer service.
Smithers offers unparalleled certificate management solutions, complete with a solid supplier consolidation strategy. Take the first step today to take advantage of our Tailored Account Services.
Step 1: Contact Us to schedule a call with our team at your convenience.
Step 2: During the call, we will work with you to gather some basic information and better understand your certification structure, locations, audit durations and answer any questions you might have.
Step 3: Our experts will help analyze the information you provided and determine where Smithers Tailored Account Services can benefit your organization.
Step 4: If our team can identify benefits, we will prepare a comprehensive proposal and send a project plan for your review. If our team cannot identify clear benefits, we will schedule time to review our findings with you.